Messages & Actions

Messages & Actions

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1. Click on a message to see all details like message recording and transcription.

2. Click on View Activity to see all activity related to the message

3. Click on link icon to search and attach a patient to the message.

4. Here you can search for a patient either by First & Last Name or by their Phone number

5. Click here to unlink a patient

6. Click on Unlink

7. Click on the three dots for actions you can perform on a message. Here, you can: ... Resend a message to the doctor ... Transfer the message to another provider ... Respond to the patient through a text message ... Send the message as a note to your EMR ... or, Close the ticket.

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